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What we do Tech Support Engineer contacts the client directly using the built-in chat of the support system and gets the necessary information As soon as the data is collected, the engineer notifies the client and starts to work. What we expect from you Clear explanation of the tasks Make full server backup or snapshot
We are mindful of the security and confidentiality of the information you share with us at every stage. Our reliable information security system is designed to give you a safe outsourcing experience with maximum benefits. To ensure the confidentiality of your information, we encourage our clients to sign a Confidential Non-Disclosure Agreement (NDA) at the
Today’s technologies allow us to make video calls on Google and other platforms, so we do actually meet - just not face to face. If there’s a real need for a live meeting, we can arrange it once we know the topics you’d like to discuss. Our talented management team is always keen to meet
We issue an invoice at the end of the month for the month we have just worked. As the client, you check the hours and reports provided and make your payment at the beginning of the month. This timely schedule protects you against making overpayments. When signing a contract, we require a two-week advance payment,
Our pricing model differs for each project undertaken, depending on your requirements. However, the general basis of our pricing is as follows: Full-Time Equivalent (FTE) Per piece rate Hourly Rate
This depends on several factors, such as: The complexity of the project The level of professionalism of developers in the team The team size The volume of work required to solve your key tasks We can agree on support separately. You’re welcome to choose the engagement model that fits your requirements best. A dedicated
Optimum Web guarantees that our professional employees are totally dedicated to your project. They will do their best to get the work done on time and on budget, meeting the latest quality and technical standards. We have international outsourcing experience. Our team has the technical expertise needed to complete any project. You can outsource any
Software development outsourcing is a remote service provided by reputable software development companies. It usually involves developing new apps or solutions, client-side maintenance, and support. Using software development outsourcing services means you no longer need to hire application developers or maintain IT infrastructure, thus cutting the costs while upgrading the quality of your services. Outsourcing
Every business tries to reduce its expenses, raise its productivity, and gain recognition for its core business practices. Offshore outsourcing helps companies meet many of these goals by reducing the cost of hiring experts and maintaining the infrastructure. It helps to have easy access to talented workers, minimizing the risk of project failure. It also
Project size Engaging a freelancer works well for small projects without ongoing maintenance, bug fixing, or extended support. Their job is done once the project comes to an end. But you should consider outsourcing to a software house when you want to build a more extensive app with a bigger budget and complex logic, or
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