14-Day Money Back Guarantee Refund Policy

Our commitment to quality and satisfaction

Optimum providing dedicated application software development and tech support services. We understand the importance of trust in our client partnerships, which is why we are proud to offer a 14 days money back guarantee, according to the consumer protection laws of the Republic of Moldova. This policy underscores our commitment to your satisfaction and reflects our confidence in the quality of our services. Specifically, for purchases made online you benefit from a cooling off period of 14 days after the online purchase, during which you can opt for a return, as part of your right of withdrawal. This guarantee is our way of ensuring that our clients feel completely secure and satisfied with their choice to partner with us.

How our policy works:

For our services, the cooling off period commences the day after the online purchase is concluded. This gives our customers two full weeks to assess our services and decide if they meet their expectations.

Within14 days period, customers have the right to cancel their online purchase for any reason. This flexibility ensures that our customers feel secure and supported in their decision to work with us.

If a customer wishes to cancel the online purchase within the cooling off period, they need to inform us in writing preferably through email [email protected] to ensure there’s a clear record of the cancellation request.

Upon receiving a cancellation request, we are committed to processing refunds promptly. Our policy ensures that clients are reimbursed within 30 days of their cancellation, including any standard delivery charges that may have been incurred.

Our policy is designed to be comprehensive but however, there are exclusions typical to service based online purchase, such as services commenced with the client’s agreement within the cooling off period. We ensure transparency by informing clients about any exceptions at the start of our engagement.

Our goal is to make the process as seamless as possible. Customers are encouraged to contact us directly for any clarifications or assistance needed in initiating a return or cancellation.

This policy is part of our commitment to building trust and ensuring client satisfaction. We believe in providing a service that our customers can rely on, with terms that respect their rights and provide a safety net, ensuring they can make informed decisions without undue pressure.

For more detailed information or specific inquiries, we welcome our clients to reach out to our customer service team, who are always ready to assist and guide them through the process.

Optimum 14 days money back guarantee Terms & Conditions

Optimum stands behind the quality of our application software development and tech support services. We offer a 14 days money back guarantee to ensure our customers utmost satisfaction and confidence in choosing our services.

The 14 days money back guarantee applies to all customers of Optimum who have entered into an online purchase for web application development or tech support services. The guarantee period starts the next day from the date the online purchase.

Customers are entitled to a full refund of the paid amount if they are not satisfied with the services provided and choose to cancel their order within 14 days of the online purchase commencement.

To initiate a refund, customers must submit a written request for cancellation and refund to Optimum within the 14 day period, stating the reason for dissatisfaction.

The guarantee does not cover any third party services, products, or software used in conjunction with Optimum’s services.

Services commenced with the customer express consent within the 14 days period may be subject to partial refunds, based on the extent of services rendered.

Upon receiving a valid refund request within the specified 14 days period, Optimum will process the refund within 30 days of the request. Refunds will be issued to the original payment method used by the customer, unless otherwise agreed upon.

Optimum reserves the right to modify these terms and conditions at any time. Any changes will be effective immediately and communicated to existing clients.

Contact Us

For any questions or concerns regarding the 14 days money back guarantee or to initiate a refund, please contact our customer service team at: