AI CHATBOTS

Telegram AI Bot — Your Business Assistant That Never Sleeps

Name: Optimum Web
Address: Calea Iesilor 8, office 3, Chisinau, MD-2069, MD
Telephone: +373 22 843569
Rating: 4.8

Your customers ask the same 50 questions over and over — product availability, pricing, shipping, working hours, return policy. Your team spends 2-3 hours daily answering them manually in Telegram. This bot handles it all. Powered by GPT-4o or Claude, trained on YOUR knowledge base (FAQ, price lists, product docs), running on YOUR server. When the bot can't answer — it hands off to a human operator instantly.

Fixed Price: $290

3–5 business days

14-Day Warranty

$290

Fixed price, VAT excluded

Delivery3–5 business days

Warranty14 days

EngineersSenior only

Secured by PayPal · 256-bit SSL encryption

+373 22 843569

WHAT YOU GET

Deliverables Included

✅ Docker server setup on your VPS or cloud (Hetzner, DigitalOcean, AWS)

✅ Telegram Bot API configuration and registration

✅ LLM integration — OpenAI GPT-4o or Anthropic Claude (your choice)

✅ Knowledge base upload — up to 50 pages (PDF, TXT, website content)

✅ Custom system prompt — business tone, language, answer boundaries

✅ Fallback to human operator — when bot confidence is low or user requests it

✅ Conversation logging — all chats saved in PostgreSQL for review

✅ Testing — 20+ common question scenarios verified

✅ Admin documentation — how to update knowledge base, restart, monitor

✅ 14-day warranty — bug fixes and adjustments included

IDEAL FOR

Who This Service Is For

🛒 E-commerce & Online Stores — Customers ask about stock, pricing, shipping, returns. Bot handles 80% of inquiries, your team handles the rest.

🏢 Service Companies — Clients need booking info, pricing, service details. Bot answers instantly, collects contact info for follow-up.

📱 SaaS & Tech Products — Users need help with features, integrations, billing. Bot trained on your docs reduces support tickets by 40-60%.

TECHNOLOGIES

Technologies We Use

Telegram Bot APIOpenAI GPT-4oAnthropic Clauden8n AutomationPostgreSQLDockerRAG

HOW IT WORKS

Our Process

Consultation (30 min)

We discuss: what questions your customers ask most, what documents contain the answers, which LLM you prefer (GPT-4o or Claude), and your server setup.

Setup & Configuration (2-3 days)

We deploy Docker on your server, configure Telegram Bot API, connect the LLM, upload and index your knowledge base, write your custom system prompt, and set up operator handoff rules.

Testing (1 day)

We test 20+ real customer scenarios, verify answer accuracy, check edge cases (empty messages, images, unsupported languages), and tune the system prompt based on results.

Handoff

You receive: a working Telegram bot, admin documentation, and 14 days of warranty support for bug fixes and prompt adjustments.

FAQ

Frequently Asked Questions

The base setup includes one primary language. The LLM (GPT-4o or Claude) naturally understands 50+ languages, so the bot can detect and respond in the customer's language. For optimized multi-language support with separate knowledge bases per language, add the multi-language option (+$90).

The bot detects when it's not confident and sends the conversation to a human operator via a separate Telegram group or notification. The customer sees 'Connecting you to our team...' — no dead ends, no wrong answers.

You upload new PDF/TXT files to a specific folder on your server and run one command (documented in the admin guide). The bot re-indexes within minutes. No coding required.

The bot runs on YOUR server. Conversations are stored in YOUR PostgreSQL database. The only external call is to the LLM API (OpenAI or Anthropic) for generating responses — these providers don't use API data for training. Your API key, your rules.

Not included in the base package, but available as an add-on. We can connect the bot to HubSpot, Pipedrive, Zendesk, Freshdesk, or any system with an API. Contact us for a custom quote.

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