Question 1

How quickly does Optimum Web respond to inquiries?

Accepted Answer

We respond to all inquiries within 24 business hours. For urgent production issues, we offer same-day response. Our business hours are Monday–Friday, 09:00–18:00 EET (Eastern European Time, GMT+2/+3).

Question 2

Do you work with clients outside of Moldova?

Accepted Answer

Yes. Over 90% of our clients are based outside Moldova — primarily in Germany, Netherlands, Switzerland, Romania, the USA, and other EU countries. We communicate in English, German, Romanian, and Russian. All collaboration is remote-first with regular video calls and project management tools.

Question 3

Can I visit your office in Chisinau?

Accepted Answer

Absolutely. Our office is located at Calea Iesilor 8, office 3, MD-2069 Chisinau, Moldova. We welcome client visits Monday through Friday, 09:00–18:00 EET. Please schedule in advance so we can prepare a dedicated meeting room and have the right team members available.

Question 4

Do you sign NDAs before discussing a project?

Accepted Answer

Yes. We sign NDAs from Day 1 — before any project details are discussed. This is standard practice for all our engagements. We can use your NDA template or provide ours. The NDA is signed digitally and takes effect immediately.

Question 5

What services does Optimum Web provide?

Accepted Answer

Optimum Web provides custom software development, web and mobile application development, AI automation and chatbots, DevOps and infrastructure management, cybersecurity services, UI/UX design, QA testing, and IT outsourcing. We have been delivering software solutions since 1999 with 172+ projects completed for clients in 15+ countries.

Question 6

How much does a project with Optimum Web cost?

Accepted Answer

Project costs depend on scope and complexity. Fixed-price services start from $90 (AI assistant setup). Custom software development projects typically range from $5,000 to $100,000+. We provide free consultations and detailed estimates before any work begins. Contact us to discuss your specific needs.

Question 7

What is Optimum Web's timezone and availability?

Accepted Answer

Optimum Web is based in Chisinau, Moldova, operating in the EET timezone (GMT+2, or GMT+3 during summer). Our business hours are Monday through Friday, 09:00–18:00 EET. This provides significant overlap with both European and US East Coast business hours.

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Frequently Asked Questions About Working With Optimum Web

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Contact Optimum Web —Let's Discuss Your Project

Send Us a Message

What Can We Help You With?

Frequently Asked Questions About Working With Optimum Web

Try our free Website Revenue Loss Calculator first

Contact Optimum Web —
Let's Discuss Your Project