Application Maintenance & Support — Keep Your Software Healthy and Secure
Optimum Web provides application maintenance and support from Chisinau, Moldova — 24/7 monitoring, rapid bug fixes, security patching, and performance optimization. SLA-backed packages from $499/month.
- 24/7 monitoring — Server, application, database, SSL, uptime checks
- Bug fixing — Root cause analysis, regression tests, permanent fixes
- Security patching — OS, runtime, frameworks, dependencies — within 48hrs
- Performance tuning — Monthly audits, query optimization, caching review
- Backup & disaster recovery — 3-2-1-1 rule, automated restore testing
- SLA & reporting — 99.5%-99.95% uptime, monthly reports, dedicated manager
Tiers: Basic (99.5%) · Professional (99.9%) · Enterprise (99.95% + 24/7)
Our Capabilities
24/7 Monitoring
We set up comprehensive monitoring that watches your application around the clock — server health (CPU, memory, disk, network), application performance (response times, error rates, throughput), database metrics (query latency, connection pool usage, replication lag), and external service dependencies (API availability, SSL certificate expiration, DNS resolution). We use Prometheus, Grafana, and custom alerting rules to detect issues before your users do. When something goes wrong at 3 AM, our on-call engineer is notified via PagerDuty within 60 seconds and begins investigation immediately — not when your team arrives at the office.
Bug Fixing & Issue Resolution
Software bugs are inevitable — what matters is how quickly and thoroughly they're resolved. Our bug fixing process includes triage (severity classification and business impact assessment), root cause analysis (not just patching symptoms), fix implementation with automated tests to prevent recurrence, code review by a senior engineer, and staged deployment through development → staging → production environments. For critical production bugs (site down, data corruption, security breach), we offer Priority SLA with 1-hour response time and 4-hour resolution target. We track all issues in your preferred system (Jira, Linear, GitHub Issues) with full transparency.
Security Patching
Unpatched software is the #1 attack vector for cybercriminals. We maintain a continuous patching schedule for your entire application stack: operating system security updates, runtime environment patches (PHP, Node.js, .NET, Java), framework and library updates (with compatibility testing), web server and reverse proxy updates (Nginx, Apache), database engine patches, and SSL/TLS certificate renewal. Every patch is tested in a staging environment before production deployment, and we maintain rollback procedures for every update. For regulated industries, we provide patch compliance reports documenting what was updated, when, and by whom.
Performance Tuning
Applications degrade over time — growing databases, increasing traffic, accumulated technical debt, and evolving usage patterns all take their toll. Our ongoing performance tuning service includes monthly performance audits, database query optimization (slow query log analysis, index recommendations), caching strategy reviews (Redis, Memcached, CDN), resource utilization analysis and right-sizing recommendations, and load testing before major releases or seasonal traffic spikes. We establish performance baselines and SLAs (e.g., 95th percentile response time < 500ms) and proactively address degradation before it impacts your users.
Backup & Disaster Recovery
We implement and manage comprehensive backup strategies that ensure your data is always recoverable. This includes automated database backups (hourly incremental, daily full), file system backups for uploaded content and configurations, backup verification (automated weekly restore tests to a test environment), off-site storage on a separate cloud provider (immutable backups that can't be deleted by ransomware), documented disaster recovery procedures with defined RTO (Recovery Time Objective) and RPO (Recovery Point Objective), and regular disaster recovery drills. Our backup systems saved a client $200,000 in order data when their RAID array failed — see our Case Study.
Uptime SLA & Reporting
We provide SLA-backed uptime guarantees with transparent reporting. Our standard SLA tiers: Basic (99.5% uptime, 8-hour response, business hours), Professional (99.9% uptime, 2-hour response, 16/7), Enterprise (99.95% uptime, 1-hour response, 24/7). Monthly reports include uptime percentage, incident log with root cause analysis, performance metrics trends, security patch status, backup verification results, and recommendations for improvements. All reports are delivered via email and accessible in a client dashboard.
How We Work
Onboarding
System documentation, access setup, and knowledge transfer.
Monitoring Setup
Configure monitoring, alerting, and reporting dashboards.
Ongoing Support
Ticket-based support with SLA-defined response times.
Proactive Maintenance
Scheduled updates, security patches, and optimization.
Monthly Reporting
Performance reports, incident summaries, and recommendations.
Continuous Improvement
Regular review meetings and improvement planning.
Results You Can Expect
SLA-guaranteed response time for critical incidents.
Maintained through proactive monitoring and rapid response.
Compared to maintaining an in-house support team.
Technologies & Tools
Related Services
Frequently Asked Questions
Our maintenance service covers: 24/7 monitoring, bug fixes, security patches, performance optimization, dependency updates, database maintenance, backup management, and help desk support. We offer tiered packages based on your needs.
Critical (system down): 15 minutes. High (major feature impacted): 1 hour. Medium (minor issue): 4 hours. Low (cosmetic/enhancement): 24 hours. All SLAs are contractually guaranteed.
Yes, we regularly take over maintenance of applications built by other teams. We start with a thorough onboarding process including code audit, documentation review, and knowledge transfer.
Maintenance packages start from $2,000/month for basic monitoring and support, scaling based on application complexity, SLA requirements, and support hours needed. We offer flexible packages tailored to your needs.
Yes, our 24/7 support includes automated monitoring with alerting, on-call engineers for critical incidents, and scheduled maintenance windows. We ensure your application is always available for your users.
Ready to Start?Let's Discuss Your Project
Whether you need a dedicated team, a single specialist, or a complete digital transformation — we're here to help.
Or email us directly: [email protected]